Shipping

Shipping Policy

Last Updated: 15/01/24

This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. By making a purchase, you agree to the terms of this Shipping Policy.

1. Order Processing:

1.1. Processing Time:

  • Orders are typically processed within 3 to 5 business days (excluding weekends and holidays) after receiving full payment.

1.2. Order Confirmation:

  • Once your order is processed, you will receive an email confirmation with your order details and tracking information.

2. Shipping Methods and Costs:

2.1. Shipping Destinations:

  • We currently ship to addresses within [UK and Europe

2.2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at checkout before completing your purchase.

3. Estimated Delivery Times:

3.1. Standard Shipping:

  • Estimated delivery times for standard shipping are typically 7 to 15 business days.

3.2. Expedited Shipping:

  • Expedited shipping options are available at an additional cost with estimated delivery times of 5 to 10 business days.

3.3. International Shipping:

  • International orders may take longer to process and deliver. Customs and import duties may apply and are the responsibility of the customer.

4. Tracking Information:

4.1. Order Tracking:

  • Once your order is shipped, you will receive an email with tracking information to monitor the status and delivery of your package.

4.2. Delivery Notifications:

  • You may receive notifications from the shipping carrier regarding delivery status and estimated delivery times.

5. Shipping Delays:

  • We strive to meet the estimated delivery times, but shipping delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or other external factors. We are not responsible for delays in such circumstances. We appreciate your understanding in such situations.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

7. Shipping Restrictions:

  • Certain products may be subject to shipping restrictions based on local laws and regulations. It is the customer's responsibility to be aware of and comply with these restrictions.

8. Contact Us:

  • If you have any questions or concerns about our Shipping Policy, please contact us at info@mozmi.co.uk